If you are having issues seeing our emails letting you know about films:
If you are having issues seeing emails from us – maybe with the emails being moved to spam or promotions or some other place, please add NBMovies as a contact in your address book – name NBMovies with email salesandmarketing@nbmovies.org.uk. Also reply with a simply reply, like received thanks, if you find the email and want it to be in your inbox. Mail providers (e.g. Gmail) look to see if the contact is in your address book and whether you have replied to any of the previous emails to know whether to place the email in your inbox.
If you are having issues seeing your email containing your ticket(s)
Can you try following the instructions on the ticketsource website:
Click to be taken to the ticketsource website to see how to locate your etickets.
Search for an email from @ticketsource.com. (in gmail I would type the following in the search bar. from:@ticketsource.com )
1. How to locate your e-tickets
If you have purchased tickets online, you should receive a booking confirmation email shortly after your booking is completed. If you haven’t received your booking confirmation email, follow these steps:
- Check Spam Folder: Check your spam/junk folder in your email account. Sometimes email clients can incorrectly mark the email as spam.
- My Bookings Portal: Access your My Bookings Portal by entering your name and email address. A Magic link will be sent to your email for you to access your booking. Within the portal, you will have the ability to view or download your e-ticket.
- Contact Us: If no email has been received and you cannot access your e-ticket, contact us and provide the following: your name, title and date of the event and a booking reference if you have one.
Booking confirmation emails are sent from customer.services@ticketsource.com in case you wish to add this email address to your safe sender list.